Contact information
At Melvura, we are passionate about providing high-quality hair care accessories to our customers across the UK. Whether you have a question about our comb collections, need help tracking your Royal Mail delivery, or just want to say hello, our team in Rugby is here to help.
Get In Touch
We aim to respond to all inquiries within 24 hours (Monday to Friday).
1. Email Us For the fastest response regarding orders and products: 📧 support@melvura.shop
2. Call Us Need to speak to someone? 📞 +44 7307663192 (Standard UK network charges apply)
3. Mailing Address Returns should be sent to our warehouse (Please ensure hygiene seals are intact before returning): 📍 40 Queensferry Close Rugby, CV22 7LH United Kingdom
Customer Service Hours
- Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (GMT/BST)
- Location: We are proudly based in Rugby, Warwickshire.
Frequently Asked Questions
Before you send a message, you might find your answer here:
- Where do you ship from? We ship all orders locally from our facility in Rugby, UK. No long waits for overseas shipping!
- How long does delivery take? Standard UK delivery typically takes 4-9 business days. You will receive a tracking number once your order is dispatched.
- Can I return a comb? Due to hygiene reasons, we can only accept returns for combs if they are unopened and the original hygiene seal is completely intact. If the packaging has been opened, we cannot accept the return for health and safety reasons.
- My item arrived damaged, what do I do? Please email us immediately at support@melvura.shop with a photo of the damage, and we will arrange a replacement for you right away.