Payment Policy

Last updated: December 13, 2025

At melvura.shop, we are committed to providing a secure and seamless payment experience for our customers across the UK. This Payment Policy outlines the accepted payment methods and the security measures we take to protect your financial information.

1. Accepted Payment Methods We exclusively use PayPal to process all transactions. This ensures your payment is handled by one of the world's most trusted and secure payment platforms.

You can pay using:

  • PayPal Account Balance: Log in to your existing PayPal account to pay instantly.
  • Credit/Debit Cards (Guest Checkout): You do not need a PayPal account to pay. You can use major cards (Visa, MasterCard, American Express, Discover) by selecting "Pay with Debit or Credit Card" (or "Check Out as a Guest") at the PayPal checkout screen.

Please note: We do not accept Cash on Delivery (COD) or Cheques.

2. Currency & VAT

  • Store Currency: All prices listed on our website are in British Pounds (GBP / £).
  • VAT Included: All prices are inclusive of applicable UK Value Added Tax (VAT). The price you see is the price you pay.
  • No Hidden Fees: Since we ship domestically within the UK, there are no surprise import duties or currency conversion fees for UK bank account holders.

3. Payment Process For your security, the actual payment process takes place on PayPal's encrypted servers:

  1. Select your items and proceed to checkout.
  2. After entering your shipping information, click "Complete Order".
  3. You will be redirected to the secure PayPal website.
  4. Log in to pay, or select "Pay with Debit or Credit Card" to pay as a guest without signing in.
  5. Once the payment is successful, you will be redirected back to our store to view your order confirmation.

4. Security & Privacy We prioritize the safety of your data.

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to protect your connection.
  • Financial Data Protection: We do not store or have access to your full credit card numbers or bank account details. All sensitive financial information is handled directly by PayPal, which adheres to the highest standards of PCI-DSS compliance.

5. Payment Issues If your payment is declined:

  • Check that your billing address matches the address on file with your card issuer.
  • Ensure your card has sufficient funds.
  • If the issue persists, you may need to contact PayPal support or your bank directly.

6. Contact Us If you have any questions regarding our Payment Policy, please contact us:

  • Operator: Colin John Smedley
  • Email: support@melvura.shop
  • Address: 40 Queensferry Close, Rugby, CV22 7LH, United Kingdom
  • Phone: +44 7307663192