Shipping policy
Last updated: December 12, 2025
This Shipping Policy applies to all purchases made on melvura.shop and outlines our fulfillment and delivery practices.
1. Order Processing Time All orders are processed within 1 to 3 business days (Monday through Saturday, excluding Sundays and public holidays). “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility.
- Note: We securely package all combs and hair accessories to ensure they arrive in perfect condition.
2. Shipping Time & Delivery Estimates We fulfill orders domestically to ensure efficient delivery within the United Kingdom.
- Shipping Origin: All orders are dispatched from our facility in Rugby, United Kingdom.
- Estimated Shipping Time: Once dispatched, the estimated shipping time within the UK is 7 to 13 business days.
- Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.
3. Shipping Cost We offer Free Shipping on all orders across the United Kingdom. No handling or delivery fees apply.
4. Tax Information
- VAT Included: All prices listed on our website are inclusive of applicable UK Value Added Tax (VAT).
- No Customs Duties: Since we ship domestically within the United Kingdom, you will not be charged any customs duties or import fees upon delivery.
5. Shipping Locations We currently ship exclusively to the United Kingdom. If your destination is not listed at checkout, please contact us for further assistance.
6. Tracking Your Order Once your order has shipped, you will receive an email containing the tracking number. You can track your shipment status through the link provided in the email. Please allow up to 24-48 hours for the tracking information to update in the carrier's system (e.g., Royal Mail or Evri).
7. Delays Delivery times are estimates and may vary due to external factors such as weather disruptions, postal strikes, or carrier delays. We appreciate your understanding in the event of any unforeseen delays.
8. Contact Information If you have any questions regarding our shipping policy, please contact us:
- Operator: Colin John Smedley
- Email: support@melvura.shop
- Address: 40 Queensferry Close, Rugby, CV22 7LH, United Kingdom
- Phone: +44 7307663192